“We had a great experience shopping with [the Original Mattress Factory], they showed us around and walked us through how they make the beds and we then had the chance to lay on the beds to see which one we liked the best. We ended up going with one of the top models in the king size. We purchased it and within 2 days they had it delivered and removed our old bed. It;s wonderful to have a new mattress and we would definitely recommend shopping with the Original Mattress Factory.” - , Reviewer since 2011
In our own research we found Original Mattress Factory discloses their return policies in several ways, both on their sales desks, on their invoices, in their warranty cards, on their website and our sales representive covered their policies without us prompting them.
This photo comes from a video tour of one of the Original Mattress Factory’s factories. Click through to watch how a mattress is made in a locally owned and operated O.M.F factory.
MY WIFE AND I BOUGHT A MATTRES FROM THE ORIGINAL MATTRESS FACTORY. THE FIRST MATTRESS THAT WAS DELIVERED WAS TO EXTREMELY TO HARD. WE DECIDED TO UP GRADE FROM A ORTHOPEDIC ULTRA FIRM MATTRESS (WHICH C0ST $1214,53) TO A ORTHOPEDIC EURO TOP (WHICH COST AN ADDITIONAL $747.99) THE NEW MATTRESS HAS DEVELOPED BODY IMPRESSSION ON BOTH SIDES. THE MATTRESS IS SUPPOSE TO HAVE A 12 MONTH WARRANTY. THE ORIGINAL MATTRESS FACTORY HAS REFUSED TO HONOR THE WARRANCY. EVERY TIME I TRY TO TALK TO ONE OF THERI REPRESENTATIVE, i GET OF BUNCH OF DOUBLE TALK. THE ORIGINAL MATTRESS FACTORY IS PRODUCING, SELLING AND NOT BACKING THEIR PRODUCT. i HIGHLY RECOMMEND NO ONE BUYS THEIR PRODUCTS.
Original Mattress Factory president Lou Colantuono talks with employee Dwight Burress in the company's Fairfield factory.|
(Gary Landers photo)
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