Need your mattress delivered? No problem, our very own delivery trucks will be ready when you are! We roll out the white glove delivery service for you with this premium service - tailored to YOUR schedule.
AD: I want to go back to something you said earlier, this idea that operationally you were able to accomplish a lot, especially doing same-day mattress deliveries. To what extent was Casper’s strength in operations responsible for its success?
After purchasing a new organic mattress, our customers are very eager for the moment that a delivery driver knocks on their front door with their new mattress delivery. This excitement usually leads to many questions regarding shipping, delivery, and set up of the mattress. Since we work with many manufacturers, mattress models, and different sized mattresses and foundations the answer is not always the same.
While it may seem simple on the surface, mattress delivery by mail represents a seismic shift in the mattress trade, notably disrupting supply chain conventions as one case in point. Beyond the online sales model, which is tipping the balance of power back in the consumer’s favor relative to convenience and quality, direct-to-door shipping also provides customers with an array of distinct advantages. The traditional offline delivery process is often tedious, including multiple strangers entering a home to hoist an extremely heavy and bulky mattress and box spring to the necessary location.